Customer Service
Homes are complex things, and as a new homeowner you are bound to run into homeowner maintenance issues that will need your attention and are your responsibility to fix. However, after moving into a new home many people have questions, and when you’ve just made one of the largest investments of your life, you want to be sure someone is there to answer them. So, we assembled some information and resources found on this page to help you get the help that you need. If, however, you don't find what you're looking for on this page, please feel free to contact us directly.
Warranty vs. Maintenance
- The Spirit of the Warranty: Our Commitment to You
- Our warranty commitment is easy to understand and is based on COMMON SENSE. We believe The HOMEOWNER has a right to expect a clean home complete and free of defects at the time of closing. Things should work. If there are problems because of defects in materials and workmanship, as outlined in our one-year warranty, The Builder will arrange for their repair or replacement. If a problem results from actions by occupants of the home or others, or from ordinary wear and tear, The Builder is not responsible for the resulting repair or replacement.
- The Rights of your Home: Home Maintenance
- We view your warranty in terms of what you, as our customer, have a right to expect. We view the issue of preventative maintenance in terms of what your home has a right to expect from you. None of the materials used in the construction of your home will last forever; however, most will last for a long time if properly maintained. It is our desire to help you understand how to prolong the life of your home through regular maintenance that is appropriate for the types of material used in your home.
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| | Adjusting sprinkler heads for better coverage | | Defective sprinkler system | |
| | Proper landscape watering and yard maintenance | | Sheetrock cracks and nail pops | |
| | Accidentally cut sprinkler, phone or cable lines | | Defective products | |
| | Concrete cracks | | Concrete that lifts or separates greater than 1/4" | |
| | Floors need mopped | | Floor squeaks | |
| | Changing HVAC filters and vacuuming air vents on a regular basis to prevent malfunction
| | Appliance defective malfunction | |
| | Rodent or Insect problems
| | Defective roofing install | |
| | Regular interior and exterior caulking
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| | Paint touch up from normal wear and tear of Homebuyer
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| | Grout cracks
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